Safeco Insurance Claims
Insurance claims are made whenever there occurs an instance where compensation needs to be provided to the customer in compliance with the terms and conditions as mentioned and agreed upon in the insurance policy. The Safeco insurance claim can now be made online. This step taken by Safeco has made the whole insurance claim process simple and easy as the customers do not have to visit the offices physically and can make an insurance claim request sitting at the comfort of their homes.
Insurance claim process
An individual can make an insurance claim request through one of the following:
The customer’s online accountSafeco mobile applicationMaking a call to 1800-332-3226 (available 24×7)
Information required to file an insurance claim
Following are the necessary information required for filing the insurance claims online:
Safeco insurance folio numberContact and personal details of the policy holderDate, time and a proper description of the incident against which insurance is being claimed
Steps involved to file an insurance claim online:
Process of claiming insurance is illustrated as follows:
Step1: Download and install the Safeco mobile application.
Step 2: After downloading the mobile application, the customer has to file a claim through the application.
Step 3: After the insurance has been claimed, the damage has to be reviewed by a representative of Safeco, who might also take appropriate photos and/or videos for the same.
Step 4: Safeco will then estimate and finalize the sum of money needed to fix or repair the damage.
Step 5: The policyholder gets the assured sum of money.
Step 6: After the claim has been satisfied, the agent takes necessary feedback to review the coverage made by Safeco.
Advantages of Safeco insurance policy
Safeco offers heavy discounts (maximum 15%) in case of bundling policies i. e. , by considering home and auto insurance in a single package. The online insurance claim service is very reliable and easy to maintain. The online facility for filing an insurance claim can be made at any point of time as it is available 24×7. It takes less time as compared to the traditional way of visiting the office physically as all details are automatically fetched from the database. Safeco installs a plug-in into the policyholder’s vehicle to monitor the driving behavior and offer rewards in the form of discounts.
Disadvantages of Safeco insurance policy
In 2021 study conducted on auto claim satisfactions, Safeco’s ranking decreased well below the industry average. The only way to sign up for Safeco is by going through a local agent who assists the customer in signing up for the policy. Sign up cannot be done online. In case a policyholder decides to cancel the policy, he/she has to get in touch with the local agent. This action cannot be initiated online.
Under what circumstances can a car insurance be claimed?
Collision: If the vehicle of policyholder meets with an accident, the collision insurance can be used to repair the vehicle. Liability: It is paid in case the policyholder was involved or responsible for an event that caused damage to the vehicle. There are generally 2 modes for payment of liabilities:If the other party has to incur costs in the form of medical treatment, liabilities have to be paid by Safeco. In cases where the other party’s vehicle or property is damaged, Safeco provides a liability payment meant for damage to the property or peopleIn case the vehicle breaks down (due to a flat tyre, tow service, etc. ), Safeco also provides assistance to such clients. Irrespective of the person at fault Safeco comes forward to help the policyholder and other individuals involved in an accident and who have to pay medical expenses. This is called as the Personal Injury Protection policy of Safeco. If in an accident, the policyholder is found to be not at fault and if the other party is unable to bear the repair and medical expenses, Safeco insurance can assist the policyholder. If the policyholder purchases a new car and in case it is totaled or stolen before 1 year Safeco provides the policyholder with an amount comparable to that of the new car.
Complaint Index
According to a report published by National Association of Insurance Commissioners (NAIC), the overall complaint ratio for Safeco was found to be 2.76. This implies that the insurance company has a high ratio of receiving complaints than was expected. The NAIC’s complaint ratio scores can be referred to as follows:
Score below 1 implies it received fewer complaints than expectedScore above 1 implies it received more complaints than expected
Similarly the performance of Safeco was found to be poor in a claims satisfaction study held in 2021, where Safeco was ranked 12th among 25 companies.
Conclusion
Now we have learnt ‘Safeco Insurance Claims’, Safeco insurance company offers a wide range of offers and discounts on opting for their products, especially in case in bundling policies. However, even though they offer discounts, the rates are comparatively as compared to those of the other insurance companies. As the digital wave grows, customers are able to manage their policies online either through the mobile application or the website. But it must be kept in mind that the sign up and cancellation of policy can be done only via the local agents.
While making the decision of signing up with Safeco, the customers must consider facts like the below average satisfaction levels, higher complaint index than the industry average, getting in touch with local agents for signing up and cancellation of the insurance policy.
