Walmart’s electronics return policy allows for Roku devices to be returned within 30 days after purchase. Ensure that the Roku device you are returning is in good condition. Also, this policy only works if you have not opened the Roku device and also you will be asked to present a receipt, photo identification, and the credit or debit card you used in making the purchase.
How to Return a Roku Device at a Walmart Store?
Here are the steps to follow in returning your Roku item after purchase;
Speak with the Walmart associate at the entrance of the store. The associate will have the item labeled to signify that you want it returned. Move over to the counter and present the item and your valid ID to the cashier. For items less than $25, you will be given a cash refund. If the item is more than $25, you will receive a refund through a gift card. Walmart only accepts three returns within 45 days, if you exceed this limit, you will be flagged. To remove being flagged, you will have to meet with the manager and this can only be done after six months.
What happens when I don’t have a Receipt?
In a situation where you are not with your receipt, you will have to contact the nearest Roku store to your location. At the store, they will be able to locate your purchase records.
In case you are unable to contact a Roku store, you can present a valid government-issued ID card, email, or phone number used in making the purchase, and a credit or debit card also used for the purchase.
What happens if I am not able to Present the Required Proof of Purchase?
Well, in a situation where you are unable to meet up with the required proof of purchase, you will only be allowed to;
Get a cash refund for items less than $10 only. Receive a Walmart gift card for items less than $10. Allowed an exchange for the same Roku item you purchased.
How do I make a Return Online?
You can return a Roku device to Walmart via their website. Before you can apply for this, you must have a Walmart account in case you do not have one, you can always create your profile on the website.
After creating your account, you will be asked to select how the purchase was made (online or in-store). You will then be asked to click on the “start a return” button where you’ll have to complete the process.
Steps to completing the process
Select the Roku device you purchased. Identify the reason you want to return the device. Click on your preferred return method; receive a refund for your money or replace the item. Go over the whole process and hit the “submit” button. You will receive a confirmation email with a shipping label and the return barcode. Afterward, you will be asked to bring the confirmation email to the store along with the item you wish to return. If you are not close to any Walmart store, you can package the item and use USPS or FedEx to return it for you.
Items that cannot be returned at Walmart?
Although there is a return policy for many items at Walmart, it is also important for you to understand that not all items are allowed to be returned at the store. Some of the items that cannot be returned include;
Perishable items, cell phone cards, tobacco, alcohol, sanitary products, opened video games, medications, diabetic supplies, toddler toilets, breast pumps, toiletries, gift cards, pepper spray, firearms, dirt bikes, and other gas-powered items.
Well, in a situation where you desperately need to get rid of any of the above-listed items after purchasing them from Walmart, the best option would be to sell them using a third-party website, you can try selling them on eBay or through Facebook Marketplace.
Conclusion
If you are looking for a way to have your Roku device returned at Walmart, it’s quite an easy process. All you have to do is to ensure that the device is still in a good condition and you also have the needed valid identification required to request a return.
- I purchased a Roku device at Walmart and discovered it was faulty after getting home. How do I return this to the store?
As long as you have the necessary documents to prove that you got the item from Walmart and that the damage was from the store, you can return this by applying for a refund or replacement via your mail or at any Walmart store near you.
- Can I return an item without the receipt?
All you need is to present a valid means of identification and the credit or debit card you used in purchasing the item.
