Rogers has provided its customers with a phone return policy that governs the process of phone return to any Rogers store. The policy stipulates the terms and conditions that the Rogers stores and the customers must follow for a successful return to take place and to ensure the customer is satisfied. This policy is bound to change time depending on the Rogers store discretion and the right to approve and disapprove the customer phone return is held by Rogers.
Everything to know about Rogers phone return policy
Return turnaround time
A customer who has purchased a phone at any Rogers store location and is not happy with the phone is expected to return the phone for refund or exchange in 15 days from the date of purchase for the return to be eligible. A phone purchased by a customer on website or over the phone from any Rogers store location needs to be returned to Rogers within 30 days from when the phone was shipped for Rogers to process the customer refund or exchange. A phone purchased by a customer from Pro On-the-Go and Express Pickup is to be returned to Rogers if the customer is not satisfied with it within 30 days from when the customer received the phone.
Reasons for returning a phone at Rogers
The following are some of the reasons that can make a customer return a phone purchased at Rogers.
Damaged phone
If the customer on receiving the phone shipped to them by Rogers realizes the phone has been damaged during shipping or packaging, the customer is eligible for return.
Defective phone
A customer may have bought a phone at Rogers stores then discovers the phone has some manufacturer’s defect and is not performing as it should.
Wrong order delivery
A customer who ordered their phone online on website on phone, Express Pickup, or Pro On-the-Go can end up receiving a wrong order delivered to them in terms of either color, model number, or units delivered.
Missing parts or accessories
A phone a customer purchases at Rogers and gets delivered to them might end up missing some parts of the phone or some of the accessories as advertised.
Phone return process at Rogers
Below is the phone return process that needs to be followed when one is returning a phone to Rogers depending on where the phone purchase was made.
Purchases from website or over the phone
A customer who purchased a phone on the Rogers website or over the phone and is not satisfied with the phone hence require to return it should first get in touch with Rogers by calling 1-877-224-9832 and request a return. The customer will be asked to provide the reason why they want to return the phone and the phone order information which will be verified before the return is approved or disapproved. If approved, the customer will be required to ship the phone back to Rogers within 10 days after contacting Rogers.
Phone purchased using Express Pickup
A customer who purchased a phone using Express Pickup is expected to contact the same store where the purchase was made and request a return. If approved the customer is to take the phone or ship it back to that store for the exchange or refund process to begin.
Phone purchased using Pro On-the-Go
A customer who purchased a phone using the Pro On-the-Go is expected to contact Rogers and request for return. If approved the customer is to take the phone or ship it back to Rogers corporate retail store for exchange or refund process to begin.
Rogers in-store phone purchases
A customer who has purchased a phone at a Rogers store and requires returning it for refund or exchange should get in touch or visit the same store and request for return approval citing the reasons. If approved the customer refund or exchange will be done at the same Rogers store
How to prepare a phone return
If a customer’s phone return has been approved by Rogers and they require shipping it back to Rogers, the customer must ensure the phone has all its parts, accessories, and all documentation it came with. If everything is in place, the customer is to pack the items in the original packaging and label the package as instructed. The phone return package is to be taken to the nearest Purolator depot or dropbox that will ship it to the Rogers address indicated on the package.
Refund or exchange process
The refund or exchange process of a phone returned at any Rogers store begins once the package has been received. Rogers will confirm the condition of the returned phone, accessories, and other documents it was bought with if all is well, the refund or exchange process will commence. This process is expected to take up to four weeks from the day the package was received by Rogers.
Limitations to Rogers phone return policy
Rogers cannot refund or exchange a phone to a customer if the phone is damaged during return shipment or lost, has password or device locks, water damaged, not in the condition it was received in, or the reason provided is not covered in the warranty. Rogers also does not refund or exchange accessories and SIM cards that have already been used.
Conclusion
The Rogers phone return policy gives assurance to customers of the Rogers store commitment to ensure they are satisfied with phone purchases they make and if they are not Rogers is ready to refund or exchange the phone for them.
